Introduction

All transportation operated by Black Diamond Transportation (Bahamas) (“BDT”) is subject to the following Terms of Service (“Terms”). By agreeing to these Terms, you acknowledge and agree to be bound by the conditions of use listed below, and any future revisions and additions, as published at: bdtbahamas.com/terms.

By agreeing to these terms of service, you also confirm that you understand how our service works.

Reservations

About Reservations

Reservations to the airport are valid only for the time and date specified. Reservations from the airport are valid only for the date specified. BDT is not responsible for customer errors resulting in unused reservations or missed flights. When changing the pick-up or drop-off location of a reservation, rates are subject to change and additional charges may apply.

BDT to the Airport

This service is a private, direct transportation service utilizing luxury sedans and SUVs for non-stop transportation to the airport.

Confirmations

All clients are required to confirm pick up from the hotel to the airport the day before, between the hours of 9 am to 5 pm.

Short Notice Reservations

Short notice reservations are defined as any bookings made less than 24 hours prior to the requested pickup time.

While we do our best to accommodate all requests, we cannot guarantee service availability or punctuality for short notice reservations. Availability is dependent on factors such as pickup/drop-off location, traffic conditions, and current vehicle availability.

IMPORTANT: Customers must contact the office directly for all short notice bookings. Although an online reservation may be submitted, a follow-up call is required to confirm service availability and dispatch. Unconfirmed bookings may be considered invalid.

In some cases, we may subcontract a trusted partner provider to fulfill the request. By proceeding with a short notice reservation, you acknowledge and accept this possibility.

There are no refunds for reservations made with less than 24 hours’ notice.

Reservation Abandonment

Reservation abandonment occurs when the Operator/Driver cannot find the customer at the designated pick-up location and cannot reach the customer for further instruction using the “Day of Travel” contact number provided. In such instances, the booking will be handled in accordance with our Cancellation Policy.

Changes to Reservation

Changes to Reservation time must be done 48 hours in advance. If a change is required, but no new date has been confirmed, the reservation can be held for up to 3 months. Please note that reservations that have been placed on hold are not subject to a refund. If a change is required with less than 48 hours notice, the vehicle you booked may not be available to accommodate your new time, and as such BDT reserves the right to substitute your vehicle with one of similar value.

Rates

Tolls, taxes, and other fees may not be included in the calculated cost of the ride and the customer may be responsible for additional charges.

Gratuity

A chauffeur’s gratuity is at the discretion of the passenger unless otherwise arranged. However, for group bookings of 60 passengers or more, a 25% gratuity is automatically added to the total cost. This ensures seamless coordination, dedicated driver service, and enhanced support for large groups and corporate events.

Exclusive, Non-Stop Airport Transfers

These reservations include sedan and SUV service. A flat rate is quoted at the time of booking and is guaranteed so long as the reservation is not changed. Fees for additional stop requests are discussed below.

Transfers with Complimentary Grocery Stops

All transfers include full vehicle service at a flat rate quoted at the time of booking. Complimentary grocery or liquor store stops allow for a 15–20 minute window for passengers to shop. Stops exceeding 20 minutes will incur an additional fee.

Important: If you would like to request a grocery or liquor store stop, please indicate this in the Comments Section at the time of booking. Stops are not guaranteed unless requested in advance.

BDT offers convenient stops at stores located along the route to your hotel. If you wish to stop at a location that is not on the route, an additional charge will apply based on your booked vehicle.

Wait Fees are incurred when the customer is unable to go at the requested time and the vehicle’s driver must wait for more than 15 minutes after the scheduled pick-up time. Fees are charged based on the vehicle reserved.

Payments

Customers must pay at the time of booking to secure advance reservations. Any charges processed at the time of booking are refundable following the terms outlined in the Cancellation Policy below.

Booking via Representative

While we encourage online bookings for ease and efficiency, we understand that some clients may prefer to book through a representative. If you are not comfortable booking online, please send an email with the following details for both arrival and departure:

• Arrival & Departure Dates
• Airline Name
• Flight Number
• Number of Passengers
• Number of Bags
• Destination
• Indicate if you require VIP Fast Track or Police Escort Services

To start the payment process:

• Include the last four digits of your credit card in your email and confirm your authorization for payment.
• Call our office to provide your full credit card details securely.
• Once payment is processed, you will receive an invoice via email confirming the transaction.

This ensures a seamless booking experience tailored to your needs.

Personal Identification

Our drivers and staff reserve the right to request personal identification from customers with fares exceeding $250. Failure to provide personal identification matching information on file may result in the inability of the company to service the reservation.

Receipts

Phone and web-based reservations have the option to receive an email confirmation with complete reservation and payment details. For reservations made at the airport, it is the customer’s responsibility to ask for a receipt as proof of payment for the vehicle. BDT cannot guarantee the generation of receipts after the fact.

VIP Fast Track

VIP Fast Track

Operating hours are daily from 8:00 am – 6:00 pm. Please contact us for availability and pricing for VIP service outside of operating hours.

The availability of VIP fast-track services is limited. All reservations for arrival and departure services must be made at least 48 hours in advance. Additionally, any booking made with less than 48 hours notice will incur a charge of an additional $150.

To cancel service, please email bookings@bdtbahamas.com or call 1-(242) 558-3785 (mobile) /1-(242) 451-3753 (office). Cancellations made 48 hours prior to the service will be subject to a 50% refund.

Any cancellation made less than 48 hours you will not be refunded.

The customer is responsible for providing the necessary information to coordinate and deliver the fast-track service. Missed service due to incomplete, inaccurate, or missing information or late arrival will not be eligible for a refund.

Customer is responsible for informing BDT Bahamas of any changes to the original itinerary. Failure to contact and cancel the service or make necessary changes to the itinerary will result in a full charge.

Passengers are responsible for meeting the appropriate passport, visa, and health requirements.

Police Escort Service

Police Escort

Operating hours are daily from 8:00 am – 6:00 pm. Please contact us for availability and pricing for Police Escort Service outside of operating hours.

The availability of Police Escort Service is limited. All reservations for a police escort at arrival and/or departure must be made at least 48 hours in advance. Additionally, any booking made with less than 48 hours notice will incur a charge of an additional $150.

To cancel service, please email bookings@bdtbahamas.com or call 1-(242) 558-3785 (mobile) /1-(242) 451-3753 (office). Cancellations made 48 hours prior to the service will be subject to a 50% refund. Any cancellation made less than 48 hours will not be refunded.

The customer is responsible for providing the necessary information for seamless coordination of the Police Escort Service. Missed service due to incomplete, inaccurate, or missing information or late arrival will not be eligible for a refund.

The customer is responsible for informing BDT Bahamas of any changes to the original itinerary. Failure to contact and cancel the service or make necessary changes to the itinerary will result in a full charge.

Group Bookings

Corporate Group Bookings

Black Diamond Transportation sets the standard for exceptional corporate group travel, offering tailored luxury and efficiency for large teams and events.

Group Definition and Gratuity:
Corporate group bookings are defined as reservations for 60 or more passengers. A 20% gratuity will be automatically added to all group bookings.

Group Coordination:
A dedicated group representative or coordinator will be present at the airport to welcome all arriving guests and at the hotel on the day of departure to oversee group transfers.

Corporate Advantages:

• Exclusive Corporate Service: Premium transportation crafted to meet the unique needs of corporate groups.

• Customized Group Experiences: Personalized island tours and professional guides that elevate team-building and networking events.

• Safety and Security: Every transfer prioritizes the well-being and peace of mind of all participants.

• Efficient Transfers: Streamlined arrivals and departures for large teams to ensure timeliness and comfort.

• Standby Convenience: Dedicated drivers and special rates for extended or on-call transfers, accommodating dynamic corporate schedules.

• Effortless Coordination: Seamless transportation management for your entire corporate contingent across the island.

Black Diamond Transportation remains committed to providing the highest level of professionalism, reliability, and comfort for all corporate partners.

Safety

Seatbelts

Seatbelts are provided for customer safety. BDT requires customers to wear safety belts while inside the vehicle, but it is the customer’s responsibility to ensure the seatbelt is securely fastened, as required by law. Drivers reserve the right to refuse service to parties out of compliance with applicable laws. To review the safety belt laws of the Bahamas please visit the website of the Road Traffic Department of the Bahamas.

Vehicle Capacities

BDT sedans typically seat 4 passengers with limited luggage space. SUVs seat 6 passengers with limited luggage space. Vans seat 8-12 passengers with limited luggage space depending on the make and model chosen.  Seating capacity may vary, dependent on location.

Seat capacity is limited to seats with working safety belts.

If you book a vehicle with a specified passenger capacity and decide to add more passengers on the pickup date, exceeding the vehicle’s allowed capacity, an additional charge will apply for upgrading to a larger vehicle.

Oversized or excess luggage may require a second vehicle at additional cost.

Luggage Policy

Luggage

For each passenger, one carry-on bag (i.e. diaper bag, laptop case, backpack, or purse) rides free. When choosing a vehicle, please make sure that the vehicle of choice is suitable for not only you but accommodates the luggage/groceries that you require.  When choosing a vehicle, please make sure that the vehicle of choice is suitable for not only you but accommodates the luggage/groceries that you require.  Excess baggage fees are assessed and charged at the discretion of the driver.

Excess Luggage

If your luggage count exceeds the allowed capacity of your vehicle at any point during your transport, then a Luggage Wagon would be required. The Luggage Wagon is available for $100 – $300 each way depending on the size of the group.

Smoking

Smoking is not permitted in any of our vehicles.

Vehicle Cleaning Policy

At BDT Bahamas, we take pride in providing clean, comfortable, and well-maintained vehicles for every passenger. To ensure a pleasant experience for all guests, we ask that clients take care when traveling with us. In the event of excessive mess—such as vomit, spills, or other damage requiring special cleaning—a $100 cleaning fee will be applied. This fee covers the cost of professional cleaning and the time required to return the vehicle to service standards. We appreciate your understanding and cooperation in helping us maintain our high-quality transportation experience.

Special Handling

Wheelchair Accessibility Policy

BDT is currently unable to provide wheelchair-accessible transportation services. We apologize for any inconvenience this may cause and recommend making alternative arrangements for mobility-assisted travel.

Traveling with Children

BDT welcomes the opportunity to serve our younger travelers when accompanied by a responsible adult. If making an online reservation, please indicate the number of children traveling and their ages in the comments so we can reserve the appropriate seating.

• Car Seats: Required for children ages 0 to 3 years old
• Booster Seats: Required for children ages 4 to 6 years old

Please feel free to bring your own car seats if needed. Road Traffic laws do not allow children to ride in the lap of an adult. If your child is under the minimum age/weight standards, you must supply an approved car seat for each child to whom the applicable law applies.

It is recommended that traveling parents and legal guardians become knowledgeable about the applicable laws governing the country in which they will be traveling. For more information on applicable laws, please visit the website of the Road Traffic Department of the Bahamas.

Drivers reserve the right to refuse service to parties out of compliance with the law

Traveling Minors

Customers under the age of 16 must be accompanied by a parent or guardian for the entire duration of the ride. Operators may refuse service if a child is not old enough to ride alone and is without an adult or guardian.

Pets

BDT takes great pleasure in offering a pet-friendly travel experience, ensuring that passengers can bring their beloved pets along on their journeys. Our company is more than happy to accommodate pets, but for their safety and comfort, we kindly recommend that all furry companions stay inside their travel cases or bags throughout the duration of the service. By following these guidelines, we aim to make every trip a pleasant and stress-free experience for both passenger and their cherished pets.

In addition, please be advised that a fee of $75 per trip will be applicable for passengers choosing to have their pets outside of their designated travel cases or bags. This fee is intended to cover the extra resources and attention required to ensure the safety and well-being of pets that are not secured in their travel luggage. We appreciate your understanding and cooperation in maintaining a pet-friendly environment while prioritizing the welfare of your furry companions during their journey with BDT Bahamas.

User Error

The customer is responsible for providing accurate information at the time of booking. When he/she provides information for travel, the customer agrees that the information will be accurate. BDT is not responsible for mistakes made by customers while using the service, its official websites, or mobile applications.

Confirmation emails are provided at the time of booking to allow customers to review details of their reservation in advance of the reservation.

Travel Times and Delays

BDT is not responsible for significant delays in anticipated arrival due to traffic, weather, road conditions, or any other unforeseen circumstances. Under such conditions, BDT reserves the right to cancel and refund reservations in advance of the scheduled pickup.

Customer Care

Customer Service Concerns

Customers are encouraged to notify us of their experience, good or bad.

Limitations on Flight Tracking

We track all arrival flights, and drivers will be dispatched based on arrival times. Please note that flight tracking for private airports (FBOs) and private flights may differ from commercial flights, so guests are responsible for providing updates or rescheduling if delays exceed 30 minutes. Our policy includes a 15-minute grace period, with full charges applied if the wait extends beyond an additional 30 minutes.

Limitations on Compensation Following Service Failure

Where it is determined to be the company’s fault, customers may receive compensation in the form of a partial or complete refund, reservation credits, or other means. In most cases where alternative transportation is taken and paid for by the customer, reimbursement will not include a full refund of the original reservation but will reimburse the difference paid for the alternate mode of transportation over the original cost of the reservation with service. BDT does not assume any responsibility for lost income or potential income, and other losses resulting from missed professional or personal functions. When traveling to an important event, it is recommended to allow extra travel time by booking earlier than the recommended time to avoid delays.

Limitations on Customer Claim Time

The Customer hereby acknowledges and agrees that, unless a longer period is mandated and made unwaiverable by law, any claim relating to the services provided to Customer hereunder, including, without limitation, claims relating to damaged luggage, missed flight, or other out-of-pocket expenses due to any alleged service failure, must be brought within 45 days after the occurrence of the act or omission that is the subject of the claim.

Cancellation

Cancellations submitted more than 48 hours prior to the scheduled pickup time are subject to a 30% administrative fee.

Any cancellation made with less than 48 hours’ notice is non-refundable.

Cancellations of partially used reservations will be penalized, and 50% of the unused balance will be refunded after applicable transaction fees.

Failure to notify us of flight cancellations, delays, or changes to flight information will be considered reservation abandonment. Abandoned reservations are non-refundable.

Reservations impacted by verified airline cancellations or delays may qualify for a full refund when a new reservation is made.

Only Reservations impacted by airline cancellations or delays may qualify for a full refund when a new reservation is made.

See VIP Fast Track for the cancellation policy concerning this service.

Refunds For Credit Card

Refunds: Once approved, a refund request is submitted within 24 hours, excluding weekends and federal holidays. In the event, that a refund is subject to banking conversion fees or surcharges, the charge will be deducted from the customer’s refund total.  The refund is then completed by the customer’s financial institution. Customers should refer to their financial institution to check on the status of the refund.