SERVICE AREA:

Nassau, Bahamas
Paradise Island

OFFICE HOURS:

9:00AM-5:00PM
Drivers on call 7AM - 11PM

MOBILE: 1-(242) 558-3785

OFFICE: 1-(242) 451-3753
bookings@bdtbahamas.com

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Introduction

All transportation operated by Black Diamond Transportation (Bahamas) (“BDT”) is subject to the following Terms of Service (“Terms”). By agreeing to these Terms, you acknowledge and agree to be bound by the conditions of use listed below, and any future revisions and additions, as published at: bdtbahamas.com/terms.

By agreeing to these terms of service, you also confirm that you understand how our service works.

Reservations

About Reservations

Reservations to the airport are valid only for the time and date specified. Reservations from the airport are valid only for the date specified. BDT is not responsible for customer errors resulting in unused reservations or missed flights. When changing the pick-up or drop-off location of a reservation, rates are subject to change and additional charges may apply.

BDT to the Airport

This service is a private, direct transportation service utilizing luxury sedans and SUVs for non-stop transportation to the airport.

Confirmations

All clients are required to confirm pick up from the hotel to the airport the day before, between the hours of 9 am to 5 pm.

Short Notice Reservations

Short notice reservations are reservations made less than two hours prior to requested pickup times. We are unable to guarantee service availability or timely service for short-notice reservations. Availability will depend on a variety of conditions, including pickup location, drop-off location, and current vehicle availability.

There are no refunds available for reservations made with less than 24 hours advance notice.

Reservation Abandonment

Reservation abandonment occurs when the Operator/Driver cannot find the customer at the designated pick-up location and cannot reach the customer for further instruction using the “Day of Travel” contact number provided.

Changes to Reservation

Changes to Reservation time must be done 48 hours in advance. If a change is required, but no new date has been confirmed, the reservation can be held for up to 3 months. Please note that reservations that have been placed on hold are not subject to a refund. If a change is required with less than 48 hours notice, the vehicle you booked may not be available to accommodate your new time, and as such BDT reserves the right to substitute your vehicle with one of similar value.

Rates

Tolls, taxes, and other fees may not be included in the calculated cost of the ride and the customer may be responsible for additional charges.

Gratuity

A chauffeur’s gratuity is at the discretion of the passenger unless otherwise arranged.

Exclusive, Non-Stop Airport Transfers

These reservations include sedan and SUV service. A flat rate is quoted at the time of booking and is guaranteed so long as the reservation is not changed. Fees for additional stop requests are discussed below.

Transfers with Complimentary Grocery Stops

These reservations include all vehicle services. A flat rate is quoted at the time of booking. Complimentary grocery stops have a 15-30 minute window for passengers to retrieve items at the store. Any stops over 30 minutes will incur an additional charge.

BDT offers convenient stops at grocery stores and liquor stores that are on the route to your hotel.

If you wish to stop at any grocery or liquor store that is not on the route to your hotel, an additional charge will apply based on the vehicle you booked.

Wait Fees

Wait Fees are incurred when the customer is unable to go at the requested time and the vehicle’s driver must wait for more than 15 minutes after the scheduled pick-up time. Fees are charged based on the vehicle reserved.

Payments

Customers must pay at the time of booking to secure advance reservations. Any charges processed at the time of booking are refundable following the terms outlined in the Cancellation Policy below.

Personal Identification

Our drivers and staff reserve the right to request personal identification from customers with fares exceeding $250. Failure to provide personal identification matching information on file may result in the inability of the company to service the reservation.

Receipts

Phone and web-based reservations have the option to receive an email confirmation with complete reservation and payment details. For reservations made at the airport, it is the customer’s responsibility to ask for a receipt as proof of payment for the vehicle. BDT cannot guarantee the generation of receipts after the fact.

VIP Fast Track

VIP Fast Track

Operating hours are daily from 8:00 am – 6:00 pm. Please contact us for availability and pricing for VIP service outside of operating hours.

The availability of VIP fast-track services is limited. All reservations for arrival and departure services must be made at least 48 hours in advance. Additionally, any booking made with less than 48 hours notice will incur a charge of an additional $150.

To cancel service, please email bookings@bdtbahamas.com or call 1-(242) 558-3785 (mobile) /1-(242) 451-3753 (office). Cancellations made 48 hours prior to the service will be subject to a 50% refund.

Any cancellation made less than 48 hours you will not be refunded.

The customer is responsible for providing the necessary information to coordinate and deliver the fast-track service. Missed service due to incomplete, inaccurate, or missing information or late arrival will not be eligible for a refund.

Customer is responsible for informing BDT Bahamas of any changes to the original itinerary. Failure to contact and cancel the service or make necessary changes to the itinerary will result in a full charge.

Passengers are responsible for meeting the appropriate passport, visa, and health requirements.

Police Escort Service

Police Escort

Operating hours are daily from 8:00 am – 6:00 pm. Please contact us for availability and pricing for Police Escort Service outside of operating hours.

The availability of Police Escort Service is limited. All reservations for a police escort at arrival and/or departure must be made at least 48 hours in advance. Additionally, any booking made with less than 48 hours notice will incur a charge of an additional $150.

To cancel service, please email bookings@bdtbahamas.com or call 1-(242) 558-3785 (mobile) /1-(242) 451-3753 (office). Cancellations made 48 hours prior to the service will be subject to a 50% refund. Any cancellation made less than 48 hours will not be refunded.

The customer is responsible for providing the necessary information for seamless coordination of the Police Escort Service. Missed service due to incomplete, inaccurate, or missing information or late arrival will not be eligible for a refund.

The customer is responsible for informing BDT Bahamas of any changes to the original itinerary. Failure to contact and cancel the service or make necessary changes to the itinerary will result in a full charge.

Safety

Seatbelts

Seatbelts are provided for customer safety. BDT requires customers to wear safety belts while inside the vehicle, but it is the customer’s responsibility to ensure the seatbelt is securely fastened, as required by law. Drivers reserve the right to refuse service to parties out of compliance with applicable laws. To review the safety belt laws of the Bahamas please visit the website of the Road Traffic Department of the Bahamas.

Vehicle Capacities

BDT sedans typically seat 4 passengers with limited luggage space. SUVs seat 6 passengers with limited luggage space. Vans seat 8-12 passengers with limited luggage space depending on the make and model chosen.  Seating capacity may vary, dependent on location.

Seat capacity is limited to seats with working safety belts.

If you book a vehicle with a specified passenger capacity and decide to add more passengers on the pickup date, exceeding the vehicle’s allowed capacity, an additional charge will apply for upgrading to a larger vehicle.

Oversized or excess luggage may require a second vehicle at additional cost.

Luggage Policy

Luggage

For each passenger, one carry-on bag (i.e. diaper bag, laptop case, backpack, or purse) rides free. When choosing a vehicle, please make sure that the vehicle of choice is suitable for not only you but accommodates the luggage/groceries that you require.  When choosing a vehicle, please make sure that the vehicle of choice is suitable for not only you but accommodates the luggage/groceries that you require.  Excess baggage fees are assessed and charged at the discretion of the driver.

Excess Luggage

If your luggage count exceeds the allowed capacity of your vehicle at any point during your transport, then a Luggage Wagon would be required. The Luggage Wagon is available for $100 – $300 each way depending on the size of the group.

Smoking

Smoking is not permitted in any of our vehicles.

Special Handling

Traveling with Children

BDT welcomes the opportunity to serve our younger travelers when accompanied by a responsible adult. If making an online reservation, please indicate the number of children traveling so we can reserve a seat. Road Traffic laws do not allow children to ride in the lap of an adult. If your child is under the minimum age/weight standards, you must supply an approved car seat for each child to whom the applicable law applies. It is recommended that traveling parents and legal guardians become knowledgeable about the applicable laws governing the country in which they will be traveling. For more information on applicable laws, please visit the website of the Road Traffic Department of the Bahamas. Drivers reserve the right to refuse service to parties out of compliance with the law.

Traveling Minors

Customers under the age of 16 must be accompanied by a parent or guardian for the entire duration of the ride. Operators may refuse service if a child is not old enough to ride alone and is without an adult or guardian.

Pets

BDT takes great pleasure in offering a pet-friendly travel experience, ensuring that passengers can bring their beloved pets along on their journeys. Our company is more than happy to accommodate pets, but for their safety and comfort, we kindly recommend that all furry companions stay inside their travel cases or bags throughout the duration of the service. By following these guidelines, we aim to make every trip a pleasant and stress-free experience for both passenger and their cherished pets.

In addition, please be advised that a fee of $75 per trip will be applicable for passengers choosing to have their pets outside of their designated travel cases or bags. This fee is intended to cover the extra resources and attention required to ensure the safety and well-being of pets that are not secured in their travel luggage. We appreciate your understanding and cooperation in maintaining a pet-friendly environment while prioritizing the welfare of your furry companions during their journey with BDT Bahamas.

User Error

The customer is responsible for providing accurate information at the time of booking. When he/she provides information for travel, the customer agrees that the information will be accurate. BDT is not responsible for mistakes made by customers while using the service, its official websites, or mobile applications.

Confirmation emails are provided at the time of booking to allow customers to review details of their reservation in advance of the reservation.

Travel Times and Delays

BDT is not responsible for significant delays in anticipated arrival due to traffic, weather, road conditions, or any other unforeseen circumstances. Under such conditions, BDT reserves the right to cancel and refund reservations in advance of the scheduled pickup.

Customer Care

Customer Service Concerns

Customers are encouraged to notify us of their experience, good or bad.

Limitations on Compensation Following Service Failure

Where it is determined to be the company’s fault, customers may receive compensation in the form of a partial or complete refund, reservation credits, or other means. In most cases where alternative transportation is taken and paid for by the customer, reimbursement will not include a full refund of the original reservation but will reimburse the difference paid for the alternate mode of transportation over the original cost of the reservation with service. BDT does not assume any responsibility for lost income or potential income, and other losses resulting from missed professional or personal functions. When traveling to an important event, it is recommended to allow extra travel time by booking earlier than the recommended time to avoid delays.

Limitations on Customer Claim Time

The Customer hereby acknowledges and agrees that, unless a longer period is mandated and made unwaiverable by law, any claim relating to the services provided to Customer hereunder, including, without limitation, claims relating to damaged luggage, missed flight, or other out-of-pocket expenses due to any alleged service failure, must be brought within 45 days after the occurrence of the act or omission that is the subject of the claim.

Cancellation

All cancellations submitted more than 48 hours prior to your scheduled pickup time are subject to a 30% administration fee. Any cancellation with less than 48 hours notice will not be refunded. Cancellations of partially used reservations with more than 48 hours notice will be penalized and will be refunded 50% of the unused balance after transaction fees. Failure to contact us with flight cancellations or changes to flight information will be viewed as reservation abandonment.

Only Reservations impacted by airline cancellations or delays may qualify for a full refund when a new reservation is made.

See VIP Fast Track for the cancellation policy concerning this service.

Refunds For Credit Card

Refunds: Once approved, a refund request is submitted within 24 hours, excluding weekends and federal holidays. In the event, that a refund is subject to banking conversion fees or surcharges, the charge will be deducted from the customer’s refund total.  The refund is then completed by the customer’s financial institution. Customers should refer to their financial institution to check on the status of the refund. 3

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